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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Lott

March 21, 2025

1  out of  5
rating by Chris Lott
"Unsolicited spam calls multiple times a week but won't leave a voicemail."
We responded:
"Thank you for your feedback. We truly apologize if our outreach has been an inconvenience. Our goal is always to connect with our community in a helpful and professional way, never to be a disruption. We have a dedicated team, including a hardworking high school intern gaining valuable experience, who is learning the importance of clear communication and great customer service. We have removed you from our call list. If you have any further concerns or suggestions, please feel free to reach me directly at 281-681-2004. Wishing you the best! "
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Meagan Garrett

March 20, 2025

5  out of  5
rating by Meagan Garrett
"Falen is amazing! I've known her as a fellow agent for the last 3yrs. I came to her to quote my auto and renter's insurance as I am no longer am insurance broker looking after my policies. SF was able to save me about $60/m vs Progressive renewal offer."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Falen provided you with such a great experience. She is truly amazing at what she does, and we're lucky to have her on our agency team! Saving you $60 a month while ensuring you have quality coverage is exactly what we strive for. If you ever need anything, we're always here to help. Welcome to the Chris Alba State Farm family! "
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Kelly Devous

March 20, 2025

5  out of  5
rating by Kelly Devous
"Great communication and follow up with my policy and changes to lifestyle! Very nice and relatable staff and best experience talking with an insurance company and agents I have had!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Falen and Will. Great communication, reliability, and personalized service are what we strive for, and it means a lot to know we're making a difference. If you ever need anything, we're always here to help! "
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Angi Foster

March 17, 2025

5  out of  5
rating by Angi Foster
"Samantha is the best agent. Communication and responsiveness is so fantastic. She has always served us so well and advised so wonderfully to ensure we are getting the best value and coverage for our money. The entire staff at Chris Alba is on point! And so nice! Highly recommend reaching out to Samantha if you have questions or need a quote, she will take amazing care of you! We will be lifelong clients for sure!"
We responded:
"Angi, thank you for your incredible review! We're so happy to hear that Samantha has provided you with outstanding service and guidance to ensure you get the best coverage. Our entire Agency team truly appreciates your support, and we're honored to have you as lifelong clients!"
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fabiola galindez

March 16, 2025

5  out of  5
rating by fabiola galindez
"Thank you for the amazing Customer Services. Falen really takes care of my requests on time. She Listened and looking a good option for my car Insurance, it’s something that I appreciate so much. Also, She remembered my birthday, I received a great call. They are exceptional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Falen provided you with exceptional service and took the time to make your experience special. We appreciate your trust in our agency and look forward to continuing to serve you! "
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Maksym Kulik

March 10, 2025

5  out of  5
rating by Maksym Kulik
"Was referred to this firm by a relative, after Moving from Florida, I didn't even know that insurance service could be pleasant. Kristina assisted me and I had everything prepared for me in minutes. Splendid"
We responded:
"Thank you for your wonderful review! We're so glad Kristina made your experience smooth and enjoyable- insurance should be hassle-free! Welcome to the Chris Alba State Farm family, and we're here whenever you need us! "
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Marla Hill

March 8, 2025

5  out of  5
rating by Marla Hill
"I had a very positive and pleasant experience with Aaron Furrow. It started with a call from him wishing me happy birthday and before I knew it I transferred both my homeowners and auto policies back to State Farm (from several years ago). My new rates are so much better than what I was previously paying and I’m now back with a well known reputable company. I’m very pleased ….. and all because I answered my phone, which I usually don’t do. Great customer service!!"
We responded:
"Marla, thank you for sharing your experience with the Google Nation! We're so glad Aaron was able to reconnect with you and provide the service and savings you deserve. It's great to have you back with State Farm, and we appreciate your trust in us. If you ever need anything, we're always here to help! "
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Kate Wiley

March 8, 2025

5  out of  5
rating by Kate Wiley
"Falen was so lovely! She made me feel welcomed and walked me through everything to make sure I understood exactly what I needed with my insurance policy. She treated me just like family and she’s so funny ! Very kind and loving woman. Thank you falen for making my experience with statefarm 10/10 !"
We responded:
"Kate, thank you so much for your kind words! I'm thrilled to hear that Falen made you feel welcome and took the time to ensure you fully understood your insurance needs. She truly cares about our customers, and we're grateful to have her on our team. We appreciate your trust in our agency and look forward to serving you in the future! "
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transatlantic AutoGroup

March 1, 2025

5  out of  5
rating by transatlantic AutoGroup
"All my insurance needs were fulfilled by Chris and his team. Special thanks to Falan, amazing support for us from the beginning. I am a satisfied customer with 4 auto policies, homeowners insurance and life insurance all in one. Thank you for your outstanding services, highly recommended."
We responded:
"Thank you so much for your thoughtful review! I'm thrilled to hear Falen and my agency team provided you with outstanding service and helped fulfill all your insurance needs. Your trust and recommendation mean the world to us, and we look forward to continuing to serve you! "
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KASSANDRA BISHOP

February 28, 2025

5  out of  5
rating by KASSANDRA BISHOP
"I’ll just start off by saying that Falen goes above and beyond for her clients. She keeps her clients best interests in mind while also finding good deals! SHES been a huge help to us and we couldn’t be happier with our experiences with her!"
We responded:
"Thank you, Kassadra, for your kind words about Falen! She truly goes above and beyond to ensure all clients receive the best service while finding great coverage at the right price. We appreciate your trust in our agency team and are grateful to have had the opportunity to help you! Come by and visit our office dog Coach!!"
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Chris Ulrich

February 28, 2025

5  out of  5
rating by Chris Ulrich
"Excellent agent committed to pairing you with the best policy for your needs and budget. Went above and beyond explaining and comparing policies and companies."
We responded:
"We're delighted to hear that you had such a positive experience with Falen! Providing personalized service and finding the best policy for our clients' needs is always a top priority. Thank you sharing your feedback, and we look forward to assisting you with any future insurance needs you may have! "
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Jim Connor

February 23, 2025

5  out of  5
rating by Jim Connor
"After over 30 years with my prior carrier, I met Chris and his team based on the recommendation of a friend of mine. Not only was it a nice change to deal with an insurance agent face-to-face in a physical office, but also I was able to save a significant amount of premium dollars with no material reduction in coverage (and even some enhancements). A big shoutout to Chris's colleague, Will Jones, who put the program together and provided me with a detailed explanation of the coverage and any potential options to consider. Some months later, Chris checked back with me to see if I had any concerns or questions. I did not, but appreciated him taking the time to follow up with me as part of his annual check in that he does with his clients. My only regret is that I did not switch to Chris and State Farm years ago. Chris, Will, and the other team members are truly outstanding and have exceeded all of my expectations."
We responded:
"Jim, thank you so much for your kind words and for trusting Chris Alba State Farm with your insurance needs! I'm thrilled to hear that Will and the team provided you with exceptional service, helping you find the right coverage while also saving on your premium. It's our priority to build lasting relationships with our clients, so we truly appreciate your recognition of our personalized approach and annual check-ins. We're grateful to have you as part of our State Farm family and look forward to continuing to serve you for years to come! "
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Jeffrey Westergren

February 22, 2025

5  out of  5
rating by Jeffrey Westergren
"My wife and I met with Chris for the first time. We have been State Farm customers for almost 50 years. Chris and his staff were the most consumer friendly agents we have encountered over all of those years. Chris explained our coverages in great detail so that we understood exactly where we needed to be. As important, he took the time to understand who we are as individuals and what our lives are like on a day to day basis. We are blessed to have such knowledgeable individuals overseeing our insurance needs. Thank you to Chris and the staff for your concern about our future well-being. Bless you all!"
We responded:
"Jeff, thank you for your heartfelt review. It was a pleasure meeting with you and Rachael, especially given your nearly 50 years with State Farm. I'm delighted that our team provided you with a friendly and informative experience. Understanding our clients personally is essential to us, and we're grateful for the opportunity to oversee your insurance needs. If you have any further questions or need assistance, please don't hesitate to reach out. Blessings to you both! "
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Sohrab Tafreshi

February 20, 2025

5  out of  5
rating by Sohrab Tafreshi
"Great agent to work with. Chris and his team pave the way for you to make the right decision and will help you save money when it’s possible."
We responded:
"Thank you, Sohrab! I'm glad Amber could met with you to review your policies. At Chris Alba State Farm, we offer annual policy reviews to ensure our customers have the coverage and pricing they deserve. We appreciate your trust and are always here to help! "
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Peggy Ludwick

February 14, 2025

5  out of  5
rating by Peggy Ludwick
"Aaron did a great job giving me all the information to help me make a decision on my home and auto choices. I felt like he was looking out for my best interest and being honest to me. After checking with other insurance companies, I feel like I got the best deal with State Farm. Thank you Aaron."
We responded:
"Thank you, Peggy! I'm glad to hear that Aaron provided you with the information and support needed to make the best decision for your home and auto insurance. As always, we strive to look out for our customers' best interests, and we're thrilled you found the best deal with State Farm. We appreciate your trust and are always here to help! "
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O’Neill McDonald

February 12, 2025

5  out of  5
rating by O’Neill McDonald
"Many thanks to Samantha for help in successfully moving an auto damage claim that was stuck to a quick resolution"
We responded:
"Thank you for your review! I'm pleased to hear Samantha was able to assist you with your claim. As claim advocates for all our customers, we're always here to support you and ensure the process goes smoothly- rather than just providing a 1-800 number. Let us know if we can assist you with anything else! "
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Julie Seifert

February 10, 2025

5  out of  5
rating by Julie Seifert
"Very helpful and friendly, took the time to explain all my options"
We responded:
"Thank you, Julie! I'm glad to hear that you had a positive experience with us. Taking the time to explain all your options is something we value, and we appreciate your kind words. We're here to help when you need something! "
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Sarah Spencer

February 4, 2025

5  out of  5
rating by Sarah Spencer
"Will got our family an unbelievable deal, cutting our previous rate nearly in half. Excellent service and love this agent. His setup and response time was very quick. I will be recommending contacting Will to others"
We responded:
"Sarah, thank you so much for your kind words! I'm happy to hear Will could help your family get an incredible deal with quick and efficient service. Your recommendation means the world to us, and we look forward to assisting you and others in the future!"
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Brian Spencer

February 1, 2025

5  out of  5
rating by Brian Spencer
"Called Will and he saved me 50% off what I was paying! He was super helpful and went thru all details and explained the best ways to save us money."
We responded:
"Brian thank you for sharing your experience! Love that Will was able to help you save 50% and provide you with detailed options. We're always here to help you make the most of your coverage while keeping cost a priority. "
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hlyork

January 26, 2025

5  out of  5
rating by hlyork
"I’ve had State Farm for years, but Chris is far and away my favorite agent I’ve had. His office is very friendly and unbelievably fast and efficient."
We responded:
"Skip, thank you for the 5-star review! We love feedback from our long time policyholders, thank you for your business!"
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Lance

January 24, 2025

5  out of  5
rating by Lance
"Aaron Furrow was extremely helpful. He was able to get me a much better rate than any of the other companies I got quotes from. He was able to get me the maximum discounts that I qualified for. I highly recommend Aaron!"
We responded:
"Lance, thank you for sharing your experience! I'm thrilled to hear Aaron was able to find you a great rate and maximize your discounts. Your recommendation means so much to us, and we're always here to help with any future needs. "
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Kate Maavich

January 24, 2025

5  out of  5
rating by Kate Maavich
"Samantha was wonderful in assisting us with a recent claim by going above and beyond to try to rectify the situation. Thank you Samantha!"
We responded:
"Thank you for sharing your experience! I'm pleased to hear Samantha was able to go above and beyond to assist with your claim. Helping customer's during claim time is very important to our agency! "
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Ernesto Hinojosa

January 23, 2025

5  out of  5
rating by Ernesto Hinojosa
"Cecilia, me brindó toda la ayuda e informacion para integrarme como asegurado a través de su compañía, Cecilia excelente agente, su trato es muy amable y profesional"
We responded:
"¡Muchas gracias por su comentario! Nos alegra saber que Cecilia pudo brindarle toda la ayuda e información que necesitaba. Es una parte invaluable de nuestro equipo, y estamos orgullosos de su dedicación y profesionalismo. ¡Estamos aquí para ayudarle siempre que lo necesite!"
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Alan Orellana

January 20, 2025

5  out of  5
rating by Alan Orellana
"I just want to say thank you to Will Jones. He helped me with all of my insurance policies. He made it super easy & super fast. Great guy."
We responded:
"Thank you for your kind words! I'm pleased to hear that Will provided you with such efficient and helpful service. I'll make sure to pass along your gratitude- he truly is a great asset to our team! "
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Eduardo Arellano

January 19, 2025

5  out of  5
rating by Eduardo Arellano
"Outstating service. Agent understood my needs from the beginning. He worked with me until I was satisfied, agent made me feel part of the new family. I'm glad he is part your team."
We responded:
"I'm pleased to hear about your positive experience with Aaron! It's great that he made you feel understood and welcomed you as part of the family- your satisfaction means the world to us!"