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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Destiny Hope

Destiny Hope

January 10, 2025

5  out of  5
rating by Destiny Hope
"Fantasitc Experience!! Getting started was supper easy and informative an save me alot of money!! Agent Falent Demita was so pleasant to work with and made my experience a fantastic one! Looking forward to having State Farm!"
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ashwani kumar

January 7, 2025

5  out of  5
rating by ashwani kumar
"Great experience with Chris Alba State Farm Insurance Agent. Got my motorcycle insurance thru’ Falen Demita, one of the agents at the office. She was super awesome and was well versed with all the nuances pertaining motorcycle insurance. Got the best deal from them. Highly recommended!"
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Alex Johnson

January 1, 2025

5  out of  5
rating by Alex Johnson
"I was shopping for auto insurance and Falen was very helpful. She showed me the current insurance coverage I had was not enough and helped me understand what each coverage meant. She is genuine and that is hard to come by. You can tell she loves her job."
We responded:
"Thank you, Alex, for your kind words and for taking the time to share your experience! It makes me happy to hear that Falen provided such helpful and genuine service- she truly loves helping customers and it shows. Wishing you a Happy New Year filled with joy and Blessings! "
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Taytem Reeves

December 18, 2024

5  out of  5
rating by Taytem Reeves
"Samantha is great! She has been so helpful through the process of moving and always does her best to solve issues that come along the way."
We responded:
"Taytem, thank you for sharing your experience! I'm glad to hear that Samantha has been a reliable and helpful insurance resource for you during your move. We appreciate your trust and look forward to continuing to assist you! "
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Bretland Bosson

December 16, 2024

5  out of  5
rating by Bretland Bosson
"Everyone needs insurance and everyone wants to sell it... Aaron here was persistent, but with a purpose. He consistently assured me that this office was different and that it truly cared about my family - to answer the obvious question for all yes, and my rates too... Remember, cheap isn't the best as payment when you need it most is what matters with life's catastrophic events. However, his cold call was in relevance to new rates going into place and he simply wanted an opportunity to earn back my business as I was with State farm before and they were not competitive in my market. After a couple follow-ups I gave him a shot but warned him that I'm very detailed and will comb through this versus the incumbent carrier. Not only did he understand but he stepped up to the plate and sent me line by line differences for every single piece of coverage and benefit with a full explanation via email, phonecall, and in person. To shorten this I now have better coverage at a better rate and this is all because Aaron was persistent and not a pester in earning back my business. Upon stepping in their office to meet the team that will be working with you, You will see that they have genuine smiles and are truly there to help and sincerely thankful for your business. You are encouraged to ask all questions and stop by anytime to get help with any aspects of your insurance. In 2024 that can be hard to find. Customer service first always as that is why your business exists to be in with. This office gets it and simply wants a chance to earn it. Also the have an incredible Coach in their office that is arguably hall of fame worthy... (It's their office Dog). Thank you, Aaron!"
We responded:
"Bretland, thank you so much for your thoughtful and detailed review! I'm thrilled to hear that Aaron's dedication and persistence made such a positive impact, and that you're now enjoying better coverage at a better price. Our entire team, including Coach, is grateful for the opportunity to serve you and is always here to provide exceptional service whenever you need us! "
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Chris Landis

December 14, 2024

5  out of  5
rating by Chris Landis
"Switching our Home and Car insurance to Chris Alba Insurance is the best thing we’ve done. Their knowledgable team quickly set us up and saved us $ as well. Will Jones went above and beyond to secure insurance for my daughters tough to insure car and add my motorcycle as well."
We responded:
"Chris, thank you for sharing your 5-star experience! We're so glad to hear that switching to Chris Alba Insurance has been such a positive decision for you. Will Jones and our team are committed to going above and beyond for our customers, and we're thrilled we could help with your daughter's car and your motorcycle insurance. "
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Alexxis Rainey

December 13, 2024

5  out of  5
rating by Alexxis Rainey
"Samantha was a great help! She is very knowledgeable and personable. Quickly helped me make my transition to this State Farm!"
We responded:
"Alexxis, thank you for your kind words! I'm happy to hear that Samantha's knowledge and personalized service made your transition to State Farm smooth and easy, especially with the challenges of moving from a different state. Welcome to the area- we're here to help with anything you need! "
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MattandSara Sellers

December 9, 2024

5  out of  5
rating by MattandSara Sellers
"Working with Falen was delightful. She was able to save us quite a bit of money even with increased coverage. Definitely recommend working with her for any of your insurance needs."
We responded:
"Thank you so much for your kind words and five-star review! Working with Falen is truly delightful- she takes pride in helping customers save money while providing excellent coverage. I'm pleased to hear she exceeded your expectations and appreciate your recommendation! "
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Nancy

December 5, 2024

5  out of  5
rating by Nancy
"My husband and I recently visited Chris Alba at his State Farm Office to review our policies: Home, Auto and Liability. Before we began, however, we visited. Chris asked questions about ourselves and our family and was sincere in his interest. Once the meeting was underway, he answered all of our questions, gave advice when asked, and explained policy procedures at every turn. We left understanding the nuts and bolts of our coverage and also with savings on a few "tweaks" that Chris suggested as a way to decrease costs on particular items. He is truly committed to his role as an advocate for his clients and has a wonderful staff for support and expertise as well. We have no hesitation in reaching out to him or his staff for any needs or questions. We highly recommend Chris Alba, State Farm Insurance Agent."
We responded:
"Nancy, thank you so much for taking the time to share your experience! It's truly a pleasure getting to know you and Ron. We believe building relationships with our customers is at the heart of what we do, and we're thrilled to hear that you felt valued and supported. Our goal with customer appointments is to provide clarity, savings, and peace of mind with protection, and it's wonderful to know that this effort resonated with you. We're always here to answer questions or provide guidance whenever you need us. Thank you for your trust and for recommending Chris Alba State Farm Insurance. We're grateful to have you as port of our State Farm family! "
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Edward F

November 18, 2024

5  out of  5
rating by Edward F
"Will Jones was very helpful and was able to help me and my mother save some money by switching us to their plan!"
We responded:
"Edward, thank you for sharing your insurance shopping experience with the google audience. I love to hear Will was able to help you and your mother save money. Your kind words mean a lot to us, and we're here anytime you need assistance! "
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Wanda Carlisle

November 18, 2024

5  out of  5
rating by Wanda Carlisle
"Falen was so knowledgeable. She took the time to explain everything. We went over details, pros and cons. I am so happy to do business with this agency. Thank you"
We responded:
"Wanda, thank you for sharing your experience with Falen! Her ability to clearly explain details and provide guidance is something we value greatly. We're so glad to have you as a part of our agency and appreciate the trust you've placed in us! "
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Sarah Williams

November 15, 2024

5  out of  5
rating by Sarah Williams
"Will was so amazing! He was very helpful in explaining my insurance plan. Truly a genuine guy who’s just trying to protect the world one insurance policy at a time."
We responded:
"Sarah, thank you for your thoughtful 5-star review! I'm thrilled to hear that Will made your experience so positive and informative. His genuine care and dedication to helping others truly embody what we strive for at the Chris Alba State Farm agency! "
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Jennifer Williams

November 15, 2024

5  out of  5
rating by Jennifer Williams
"I spoke with Will Jones at Chris Alba State Farm. Not only was he able to offer me a great rate, but he was also very knowledgeable, friendly and personable."
We responded:
"Jennifer, thank you for taking the time to share your experience! I'm glad Will was able to assist you with a great rate and provide friendly, knowledgeable service. It's wonderful to hear he made the process both easy and enjoyable! "
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Nate Jones

November 15, 2024

5  out of  5
rating by Nate Jones
"William helped me with my supplement health plan. He was very knowledgeable on the topic and explained and answered my questions in an easy to understand way."
We responded:
"Thank you for your kind 5-star review! I'm glad Will was able to provide clear and helpful guidance on your supplemental health plan. Your satisfaction means a lot to our agency, and we're here to assist with any questions you may have! "
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Karen Daniel

November 14, 2024

5  out of  5
rating by Karen Daniel
"Cecilia was absolutely fabulous!! She answered all my silly questions and was very kind and respectful. Thank you🌸"
We responded:
"Karen, thank you for your review and the kind words! I'm thrilled to hear Cecilia provided such respectful and helpful service- she's truly an asset to our team! "
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Ronnie Moore

November 13, 2024

5  out of  5
rating by Ronnie Moore
"I had a great experience with this agency and they were always available to answer any questions I had. I know I made a nuisance of myself but she answered all my questions and was very nice to me while doing it !!!!"
We responded:
"Thank you, Ronnie, for sharing your experience! I'm happy to hear that Samantha was able to assist you with patience and care. We're always here to help, and we appreciate the feedback. "
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Lilly Williams

November 12, 2024

5  out of  5
rating by Lilly Williams
"Falen is THE best agent! She's so sweet and takes her time to get to know her clients to find the best policy for them. Thank you so much for everything!!"
We responded:
"Lilly, thank you for the kind words and 5-star review! I'm pleased to hear that Falen's dedication and personalized care made a positive impact on your experience. Thank you for being part of the Chris Alba State Farm Insurance family! "
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Laura M

November 3, 2024

5  out of  5
rating by Laura M
"I am grateful for the exceptional service provided by Falen. She is a highly professional and compassionate agent who handled our complex insurance policy involving five vehicles with remarkable expertise. Falen ensured that we had comprehensive coverage tailored to our unique needs and lifestyle. She took the time to explain each step in detail, ensuring we understood not just what we wanted, but what was necessary for thorough protection. Her knowledge instilled great confidence, and I would gladly recommend her to anyone seeking reliable insurance guidance. With Falen, you can trust that she will never compromise on quality or integrity in her work."
We responded:
"Laura, thank you for sharing your 5-star experience with the Google Nation! I'm thrilled that Falen's professionalism and dedication made a complex process feel clear and reassuring. Knowing you feel confident in your coverage and trust Falen's guidance means so much to us, and we appreciate your recommendation. "
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Lela Shaw

October 31, 2024

5  out of  5
rating by Lela Shaw
"Had a great experience changing car and home insurance to State Farm. Falen was extremely knowledgeable, taking the time to thoroughly explain each policy in detail. She went over and beyond to ensure I got the best option , even comparing policies from other insurance providers. Choosing this company has been a great decision thanks to their professionalism and excellent rates."
We responded:
"Lela, thank you for choosing Chris Alba State Farm Insurance! I'm so glad to hear that Falen's expertise and dedication made your experience a positive one. Providing you with the best options and service is always our goal, and we're grateful to have you with us. "
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Cynthia Ellen Lopez

October 29, 2024

5  out of  5
rating by Cynthia Ellen Lopez
"I highly recommend Kristina Alba here in Las Cruces. I am in the process of buying a new home near Mesilla and she beat USAA in coverage and payment! I was shocked! I had her look at my entire portfilio and she was able to get me a better deal on two vehicles and two short term rentals that I own! She took the initiative and put everything together and explained the difference and the savings and it was a NO BRAINER!!"
We responded:
"Cynthia, thank you so much for your glowing review and recommendation! It's great to hear that Kristina was able to secure you better coverage and savings on your new home, vehicles, and rentals. Our agency is grateful for the opportunity to serve you and make your experience a no-brainer! "
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Steven Farlee

October 25, 2024

3  out of  5
rating by Steven Farlee
"I am going to say that it has been a whirl of time these three weeks since I moved over to State Farm. Mostly helpful in what I need while trying to gather more business themselves. Some things requested were done too soon."
We responded:
"Stephen, thank you for your honest feedback and the opportunity to discuss your review. I understand that you don't typically give five-star ratings. I also appreciate your perspective on wanting to ensure consistent, long-term service. We look forward to supporting you every step of the way and demonstrating the quality and dedication you expect from us. "
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Ernest Banegas

October 25, 2024

5  out of  5
rating by Ernest Banegas
"Kris wrote all of my insurance business. She properly explained my coverages. She did so well that I sent my mother and father to her and she wrote all of their business as well. Thank you Ms. Kris!!"
We responded:
"Ernest, thank you for choosing Chris Alba State Farm Insurance and for trusting Kristina with both your and your family's insurance needs! I'm delighted to hear she provided clear explanations and excellent service that you felt confident recommending to your parents. I appreciate your loyalty and look forward to continuing to serve you and your family! "
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Chris Carrillo

October 25, 2024

5  out of  5
rating by Chris Carrillo
"My old insurance was expiring and I was in a rush to find new insurance that wasn’t too much higher than the one before. I contacted Kris and she got me the same if not better coverage for the same amount. I had a couple other quotes from different companies and they were all more expensive. I appreciate the work she did for me and my family."
We responded:
"Chris, I'm pleased to hear that Kristina was able to help you find quality coverage at a competitive rate just when you needed it! Kristina is dedicated to making sure our clients get the best possible options without breaking the bank. Thank you for trusting the Chris Alba State Farm agency with your family's insurance needs! "
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Penny Payne

October 25, 2024

5  out of  5
rating by Penny Payne
"Kristina was excellent! She took extra time to help me understand things. Great service!! Good prices too. Highly recommend."
We responded:
"I'm so glad to hear that Kristina made your experience a positive one! Taking the time to make sure everything is clear and easy to understand is something we strive for. Thank you for your recommendation, and I'm delighted you found both our service and prices to your satisfaction!"
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Meridith Jones

October 10, 2024

5  out of  5
rating by Meridith Jones
"I can’t believe I’m writing to say how happy I am with my new home and auto insurance policy! I had been with my previous insurance company for 25 years and happily switched to Chris Alba State Farm after a conversation with Will where he provided me with a better policy at a better rate than I had. Will was very responsive to my questions and a pleasure to speak with."
We responded:
"Meredith, thank you so much for your kind words and five-star review! I'm very pleased you had such a great experience with Will and happy to have you as part of the Chris Alba State Farm family. We work hard to provide the best coverage at a competitive rate, ensuring our customers feel secure and valued. "