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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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K Mitch

August 30, 2024

5  out of  5
rating by K Mitch
"Called them to go over some questions I had on my coverage and last bill. Kristina was a huge help! Highly recommended"
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Aaron Stoddard

August 28, 2024

5  out of  5
rating by Aaron Stoddard
"Kristina Alba has been great to work with. She has been excellent helping with all my questions and insurance needs. Thank you, Kristina and Chris Alba!"
We responded:
"I'm so glad to hear about your positive experience with Kristina! Providing excellent service and addressing all your insurance needs is what we aim for each day. Thank you for choosing the Chris Alba State Farm agency. We appreciate your trust and look forward to continuing to support you in the future! "
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Lissette Fruge

August 28, 2024

5  out of  5
rating by Lissette Fruge
"Outstanding service. Timely, all my questions were answered. Such friendly approach. Thank you so much!"
We responded:
"Thank you for your feedback! I'm delighted to hear that you experienced outstanding service and that all your questions were answered promptly. Thank you for choosing Chris Alba State Farm- we're here whenever you need us! "
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Chris Criswell

August 27, 2024

5  out of  5
rating by Chris Criswell
"We have worked with Chris Alba State Farm on multiple occasions. Chris, Falin, Amber, et. al, are in a league of their own in customer service and integrity. I highly recommend giving them an opportunity to quote any coverage you may need for auto, home, life, commercial."
We responded:
"Chris, thank you so much for your generous review and for recognizing the efforts of our agency team! We are all dedicated to providing exceptional customer service and upholding the highest standards of integrity. We're thrilled to have earned your trust over multiple occasions and truly appreciate your recommendation. It's an honor to serve your insurance needs! "
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Niviah Brown

August 27, 2024

5  out of  5
rating by Niviah Brown
"They’re very nice and helpful. And always get the job done when needed. 😊"
We responded:
"Nivah, I'm pleased to hear you've found our team to be nice and helpful. We work hard to provide dependable service as a top priority and we're grateful for your trust in our agency! "
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Jeremiah Jasso

August 23, 2024

5  out of  5
rating by Jeremiah Jasso
"97% of the time, I absolutely dread talking on the phone and especially about things that in the moment seem unimportant. Falen, however, made me glad that the 3% of me answered the phone. She was very knowledgeable and straight-forward in what the call was for, but mixed it in a kind-hearted and sincere way that didn't feel forced or like you were "just another client". You can tell she has passion for what she does and it is contagious. I ended the phone call with a smile on my face because she made something like "Life Insurance" seem simple while also getting you to understand the details as well. Overall the interaction felt like the kind you would have with a close family member or friend and that is very hard to come by especially over the phone. I am thankful for her help and answering all the questions/concerns I had no matter how small or dumb they may have been. Falen is a 10/10 person who lives out the motto she's set out for her self "Choose Joy Always!"."
We responded:
"Thank you so much for taking the time to leave this thoughtful review! I'm thrilled to hear Falen made such a positive impression and that her genuine approach turned a usually dreaded phone call into a pleasant experience. It's clear that her passion for helping others and making complex topics simple truly shines through. I'll be sure to pass along your review to her. At the Chris Alba State Farm agency, we're grateful to have Falen as part of our team, and even more thankful to have clients like you who appreciate our commitment to providing service with sincerity and joy!"
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Grace D

August 21, 2024

5  out of  5
rating by Grace D
"The State Farm insurance in this sawdust road location Chris alba office is a absolutely fantastic amazing office that I’ve ever found , me and my boyfriend are so glad to find this place , Cecilia is absolutely amazing , she is super friendly and had been so patiently answer every little detail question me and my boyfriend asked , she is also had been so diligently helped me a lot with my home insurance , my boyfriend is so happy that he got a better deal of vehicle insurance rate than any other vehicle insurance , thanks Cecilia , sincerely appreciated . We’re gonna stay with this location office for long time."
We responded:
"Grace, thank you for your 5-star review! I'm so pleased to hear that you and your boyfriend had such a positive experience with our agency. Cecilia is truly a gem, and we're glad she was able to provide the patience, knowledge, and support you both needed. It's great to hear that you found the right coverage for your home and a great rate for your auto insurance. I'm honored that you've chosen to stay with our office, and we look forward to serving you for many years to come!"
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Tim Bates

August 13, 2024

5  out of  5
rating by Tim Bates
"If you haven’t met Chris you are missing out. He is an amazing person with an huge heart and fair business owner. He connected me with Falen last week to compare my current policies. She was incredibly helpful and really took the time to educate me on my options across all planes. I would absolutely recommend Chris Alba State Farm to my friends and family."
We responded:
"Tim, thank you so much for your kind words and thoughtful review! It's great to hear that you had such a positive experience with Falen. Our agency team is committed to providing great service which includes understanding needs and pairing this with the best possible price. I truly appreciate your trust and recommendation, and we're always here to assist you, your friends, and your family. "
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George Everett

August 13, 2024

5  out of  5
rating by George Everett
"Recently my homeowners insurance policy was up for review. I was surprised by the size of my rate increase and decided to explore other coverage options. I had mail solicitations from a number of agencies with various quotes to draw my attention. I spoke with several agencies as a result but there options were limited. However, I had one phone call from Falen Demita from State Farm as a follow up from when I first moved to Texas last year. Falen could not have been more helpful and offered to quote my homeowners coverage. She was able to get me a very reasonable quote in short order. As a result I am also including coverage on my autos and an umbrella policy for additional liability protection through State Farm. I could not have received better service as Falen walked me through every endorsement option. The policies issued within a week of my first call. I highly recommend Falen and State Farm if you are looking for insurance coverage for you home or vehicles."
We responded:
"George, thank you so much for sharing your experience! I'm thrilled to hear that Falen provided you with such exceptional service and helped you find the coverage that meets your needs. At Chris Alba State Farm, we pride ourselves on offering personalized and efficient service, and it's great to know that Falen was able to assist you with not only your homeowners insurance but also your auto insurance and umbrella policy. Your recommendation means a lot to us, and we're grateful to have you as part of our State Farm family!"
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Patty Eaton

August 8, 2024

5  out of  5
rating by Patty Eaton
"My husband and I have been with State Farm for four decades. So we are long time customers. I would like to take this opportunity to thank the local State Farm office for quality, professional and top notch service. I have never been treated with anything less than total respect. I always feel like I’m their only customer. It’s a pleasure to work with them. I highly, without reservation, recommend them!"
We responded:
"Patty, thank you for your incredible loyalty to State Farm over the past four decades! We're honored to have you as part of the Chris Alba State Farm family and are thrilled to hear that you've consistently experienced the quality and professional service you deserve. It's our goal to make every customer feel valued, and we're so glad we've achieved that with you. Your recommendation means the world to us, and we look forward to continuing to serve you with the same dedication and respect. Thank you again!"
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Nathan Legarreta

August 8, 2024

5  out of  5
rating by Nathan Legarreta
"Thank you State Farm for this new opportunity! Samantha was a huge help she right away had the answers to all my questions or concerns assisting me sign my new policy. Thank you!"
We responded:
"Nate, thanks for your kind words and the 5-star review. I appreciate you sharing that Samantha was able to assist you promptly and efficiently with your new policy. We're always here to help with any questions or concerns you might have. Welcome to the Chris Alba State Farm family and thank you for choosing us! "
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Starla & Malcolm Isom

July 31, 2024

5  out of  5
rating by Starla & Malcolm Isom
"Falen is absolutely amazing! She was very thorough, answered all of my questions, and worked with me to ensure that we received the proper coverage ! I 100% recommend her and State Farm !"
We responded:
"Thank you so much for your glowing review! I'm thrilled to hear that Falen provided you with thorough and attentive services, ensuring you received the proper coverage. Your recommendation means a lot to us, and we're grateful to have you as a part of our Chris Alba State Farm family! "
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Kristyn Stillwell

July 31, 2024

5  out of  5
rating by Kristyn Stillwell
"Falen Demita just helped us get a great deal on our home insurance and vehicle insurance. She was so patient with me and explained everything I did not understand about insurance. She was so gracious to look over all our policies and make recommendations even as far as looking over a policy to make sure our coverage was sufficient in an area where she could not write the policy. I have never had such a great experience purchasing insurance. Wow!!!!! Falen is the best"
We responded:
"Thank you for your fantastic feedback! We're delighted to hear that Falen Demita provided such exceptional service, helping you secure great deals on your home and vehicle insurance. Falen's patience and thoroughness in explaining policies and making recommendations are truly amazing. We're thrilled that you had a great experience with us. Your kind words mean a lot to us! "
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Rose Bracher

July 31, 2024

5  out of  5
rating by Rose Bracher
"All I can say is that Ms. Falen C Demita is an incredible & simple the BEST agent. I love her professionalism, the way she explained by educating me about all the benefits with our policies we have. I can truly say State Farm Rocks for having such an incredible team member like her. Thanks for everything & keep up the good work!💛💜"
We responded:
"Rose, thank you so much for your kind words and wonderful feedback! I am thrilled to hear about your positive experience with Falen. Her professionalism and dedication to educating our clients about the benefits of our policies are truly commendable. We take great pride in our team, and it's always rewarding to hear that our efforts are appreciated. Thank you for choosing Chris Alba State Farm! "
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First Domain Films

July 27, 2024

5  out of  5
rating by First Domain Films
"Kris Alba was extremely knowledgeable and gave valuable advice on the life insurance I was seeking. Top notch and most professional."
We responded:
"Thank you for your 5-star review! We're pleased to hear that you found Kristina's advice on life insurance valuable and professional. Your feedback means a lot to us, and we're glad we could assist you in making informed decisions. If you have any more questions or need further assistance, please don't hesitate to reach out! "
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Rachelle Hernandez

July 17, 2024

5  out of  5
rating by Rachelle Hernandez
"I worked with Falen to get our auto insurance and she was so helpful and responsive. She beat my auto insurance rate that no one was able to come close to! Even taking calls when her kids were home sick. She was amazing!! Let her help you!"
We responded:
"Thank you so much for your kind words and for sharing your experience with Falen! We're thrilled to hear that she was able to provide you with exceptional service and find a competitive rate for your auto insurance. Falen's dedication and willingness to assist, even during challenging times, truly exemplify our agency's commitment to our clients. We appreciate your recommendation and look forward to continuing to serve you! "
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Jaime Vitela

July 1, 2024

5  out of  5
rating by Jaime Vitela
"I recently had a great conversation with Kristina Alba from Chris Alba - State Farm over the phone, and I have to say, her help was fantastic. Even though we didn't meet in person, Kristina showed professionalism and dedication right from the start. She took the time to really understand my insurance needs and explained all the different options clearly. What stood out the most was how quickly Kristina responded to my questions and made sure I had all the information I needed. Her friendly and patient approach made everything easy and stress-free. Overall, Kristina Alba provided top-notch customer service and expertise. She genuinely cares about her clients and goes out of her way to provide exceptional support. I wouldn't hesitate to recommend Kristina to anyone looking for a committed insurance agent at State Farm. - Jaime Vitela"
We responded:
"Jaime, thank you for sharing your positive experience with Kristina! We're thrilled to hear that her professionalism, dedication, and clear communication made your interaction both easy and stress-free. Your recommendation means a lot to us, and we're proud to have Kristina on our team. We look forward to continuing to provide you with excellent service at the Chris Alba State Farm agency. "
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Nate R

June 26, 2024

5  out of  5
rating by Nate R
"Extremely friendly agents and staff. I was very impressed with the service and attention to detail."
We responded:
"Thank you so much for your kind words and positive review! We're thrilled to hear that you were impressed with our service and attention to detail. Our team at Chris Alba State Farm strives to provide friendly and attentive service to all our clients. Your feedback is greatly appreciated and motivates us to continue delivering the best possible experience. Don't hesitate to reach out if you need anything. "
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Emerald Estates POA Subdivision

June 20, 2024

5  out of  5
rating by Emerald Estates POA Subdivision
"Samantha Groen is an exemplary representative for your agency! She spent two days researching all possibilities available to resolve an insurance emergency for us in order to meet a binding deadline required in a contract that was crucial for us to meet. Ms. Groen could not have been more gracious, patient and thorough. She went totally beyond expectations providing outstanding customer service. Because of her efforts, we were able to meet our deadline. Thank you Samantha for a job well done. Submitted by: EE Property Owners Associaion"
We responded:
"Thank you for taking the time to share your positive experience. We greatly appreciate your feedback and are thrilled to hear that Samantha went above and beyond to help resolve your insurance emergency. I am proud to have Samantha as part of our team, and we will make sure to pass along your kind words to her. Once again, thank you for your 5-star review and for choosing our Chris Alba State Farm."
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Trisha Ramsey

June 18, 2024

5  out of  5
rating by Trisha Ramsey
"Awesome team, very professional!"
We responded:
"Trisha, thank you for your kind words and your 5-star review. We appreciate your business! Don't hesitate to stop by or call if you need anything. "
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Christian Petrescu

June 12, 2024

5  out of  5
rating by Christian Petrescu
"Statefarm agent Falen is absolutely the best. Super knowledgeable, well mannered and very supportive."
We responded:
"Christian, thank you for your 5-star review and the kind words regarding Falen's customer service!"
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Jared Lee

May 29, 2024

5  out of  5
rating by Jared Lee
"Great staff and friendly faces! Always on time and they never leave you hanging Falen is the best!"
We responded:
"Jared, thank you for your 5-star review! We're delighted to hear you had such a positive experience with our team. Falen and the rest of our staff truly appreciate your kind words. We're always here to help and ensure you have the best service possible! "
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Cody Caesar

May 28, 2024

5  out of  5
rating by Cody Caesar
"Falen did an excellent job with my service and quoting me on my new auto insurance.She was kind hearted and professional and answered all that I asked and went through the whole policy with me word for word. I would highly recommend her to anyone of my family members or friends to her and I would be happy if you could reach out to Falen and get all your insurance questions and needs."
We responded:
"Thank you for sharing your wonderful experience! I'm thrilled to hear that Falen provided exceptional service and was able to assist you so thoroughly with your auto insurance. Your recommendation means a lot to us, and I'll be sure to pass along your kind words to Falen. If you or your loved ones have any further questions or needs, please don't hesitate to reach out. We're always here to help! "
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Timothy Hemming

May 14, 2024

5  out of  5
rating by Timothy Hemming
"Falen Demita is the name of the representative I enjoy working with. 12/10 for service, she was super straightforward and down to earth. Thank you!"
We responded:
"Tim, thank you for your 5-star review on Falen. I'm pleased to hear she provided you with great service securing your renters policy. We appreciate your business and look forward to working with you in the future! "
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Sassan Dj

May 8, 2024

5  out of  5
rating by Sassan Dj
"I contacted several people to get a insurance quote Kristina Alba not only was very nice, but she also got everything taken care of literally within minutes Thanks for not wasting my time really appreciate your professionalism"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that Kristina Alba provided you with exceptional service and efficiency. We strive to make the insurance process as smooth and hassle-free as possible for our clients. Your feedback is greatly appreciated, and we look forward to serving you in the future. "