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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amanda Sena

March 26, 2024

5  out of  5 rating by Amanda Sena
"I had the pleasure of speaking with Kristina Alba over the phone for a quote on both home and car insurance, and I must say, her service was outstanding! From the moment she answered the call, Kristina exuded professionalism and genuine care for my needs. She fully understood my situation before providing me with a comprehensive quote that perfectly matched my needs. Kristina's knowledge and expertise in the insurance were evident throughout our conversation, and she took the time to explain every aspect of the policies. If you're in need of insurance coverage and exceptional service, I highly recommend reaching out to Kristina Alba. Thank you, Kristina, for your professionalism, expertise, and outstanding customer service!"
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Robrt Armour

March 20, 2024

5  out of  5 rating by Robrt Armour
"What a great Experience, it's hard to find good customer service.I call fallen for some quotes on my vehicles. Fallen had things in order in no time Personal and Proficient Answered my question in a manner. I could understand in Past experience With Other agents., it just was not easy to way. Anyway great experience. I had wrote off State Farm About fifteen years ago because of a bad experience... but Fallen rekindled that relationship with her personality. And Perseverance. Thank your Expertise."
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Brian Ramirez

March 13, 2024

5  out of  5 rating by Brian Ramirez
"Kristina Alba was able to save me a ton of money on both vehicles full coverage policy, as well as on my homeowners insurance with great expedited and professional service! Highly recommend!"
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Carlos Rubens

March 12, 2024

5  out of  5 rating by Carlos Rubens
"I was looking for State Farm in my area and tank Good I find the right agent, Mrs Falen look my old policy and compensation Stets Farm is more for less so a chance to Also she look my finance situación and Ofer one umbrella policy for 1000000.00 dl. Now i fill more protect .thank Falen you are super good, Mr. Alba is very a fortunately to have you . Good bless you"
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_u kine

March 11, 2024

5  out of  5 rating by _u kine
"Gabrielle Vega aka “Gaby” is one of the sweetest human beings you could ever come in contact with. Her professionalism is beyond words, and her compassion for others is compelling! She not only found away, but customized and built a perfect fit auto policy for me WITHOUT judgment. I highly recommend Gabrielle Vega aka “Gaby”. Today… I was blessed to cross paths with her. Thank you Gaby! Such an unforgettable experience…..! Thank YOU!!!"
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March 5, 2024

5  out of  5 rating by Kayla
"Kristina was very helpful and knowledgeable. She found me a cheaper rate than my current insurance. She was also very kind! Thank you for the help!"
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Erica Hall

February 28, 2024

5  out of  5 rating by Erica Hall
"Kristina was absolutely amazing. She took time to get me quotes on all the different types of insurance I was interested in. She made the process quick and while providing me peace of mind. I highly recommend anyone in the market to contact her."
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Chris Ulrich

February 28, 2024

5  out of  5 rating by Chris Ulrich
"Excellent agent committed to pairing you with the best policy for your needs and budget. Went above and beyond explaining and comparing policies and companies."
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Cele Cervantes

February 19, 2024

5  out of  5 rating by Cele Cervantes
"Was very helpful and informative in my insurance needs, Thank you!"
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February 15, 2024

5  out of  5 rating by Sean
"Falen was very helpful with assisting me in getting renters insurance for my move to the Woodlands all the way from Hawaii. She consistently kept in touch and helped guide me through the process. Could not recommend her enough."
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Carlos Diaz

February 14, 2024

5  out of  5 rating by Carlos Diaz
"Excelente atención fue muy amable y me resolvió todas mis dudas gracias a cecilia guzman Excelente servicio . State farm el mejor en todo aspecto"
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Kathy Backer

February 7, 2024

5  out of  5 rating by Kathy Backer
"We are very happy to make the switch to State Farm. Amber handled every detail for us. We now have more coverage and monthly payments for the same money. This works so much better for our fixed budget. Else where we had to pay for the entire year to get a cheaper rate. Thank you Amber!!"
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January 31, 2024

5  out of  5 rating by Anna
"Samantha guided us impeccably on saving via auto insurance and setting up renter’s insurance for a much lower rate than competitors. Grateful for her effort and timeliness to help us! Highly recommend!! We are always treated like family when it comes to Chris Alba’s office, especially by Samantha herself. So grateful for this team and the members. You will never be let down when it comes to them, and you should always ask for Samantha 😄"
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William Blackburn

January 29, 2024

5  out of  5 rating by William Blackburn
"Excellent review of my changing needs and knowledgeable in making the right adjustments. As a long term customer, it’s great to get this level of service."
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Jessica Rubens

January 24, 2024

5  out of  5 rating by Jessica Rubens
"Falen not only lowered my car insurance on my dream car but also bundled my life insurance. The whole process was super easy, efficient and all done over the phone. Highly recommend adding life insurance when you are younger. Now I'm locked in at a great rate. THANK YOU!"
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January 11, 2024

5  out of  5 rating by J B
"Chris Alba but mostly his dog Coach got me set up with home owners on my dream home in The Woodlands!"
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Lori Begin

January 10, 2024

5  out of  5 rating by Lori Begin
"The whole establishment is professional and treats the customer well. Questions are answered on the first call and they are thorough and clear about coverage."
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January 9, 2024

5  out of  5 rating by J
"Falen has been an absolute joy! She has been helpful in every aspect and every instance I had even a small question. She is the perfect agent and I’m glad to be with State Farm because of her!"
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Summer Jordan

January 8, 2024

5  out of  5 rating by Summer Jordan
"Falen Demita has been an immense help in setting up my insurance needs. She's extremely polite and informative. Exceptional customer service!"
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P.M. Dittoe

January 8, 2024

5  out of  5 rating by P.M. Dittoe
"Cecilia Guzman is the BEST. Best service we’ve rec’d in years! Be sure to ask for her and you won’t be disappointed."
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December 15, 2023

5  out of  5 rating by Sher
"Super helpful very friendly"
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Evan Jorgensen

December 1, 2023

5  out of  5 rating by Evan Jorgensen
"Called with a question for an insurance claim, was able to immediately speak to a real person (Amber I believe). She followed up shortly with the information I needed and I never had to be on hold! Very nice too"
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Chris Skoog

November 13, 2023

5  out of  5 rating by Chris Skoog
"Samantha has been a true gem to work with. She's been super thorough, patient, easy to ask questions of, and most importantly- not super salesy or overly pushy. When I call or they call, it feels like a small-town family business, not a multi-state corporate behemoth."
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Craig Bastian

October 27, 2023

5  out of  5 rating by Craig Bastian
"First contacted the Alba Agency to review our then current auto and homeowners insurance. Falen work with us to understand our needs and expectations regarding coverage. The result was for us a much more complete insurance package that was cost effective for us and met all of our needs. She and the agency have been very responsive and committed to us through the whole process. My opinion they are great example of how a small business should work, great customer focus and service."
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Vance M

October 26, 2023

5  out of  5 rating by Vance M
"Very very professional and helpful! Amber & Chris go above and beyond to make sure all your needs are met! Wouldnt even waste time shopping elsewhere! These guys are a homerun!"