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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stefania Vita

June 30, 2025

5  out of  5
rating by Stefania Vita
"Falen was an absolute pleasure to work with, so incredibly helpful, knowledgeable and professional. I would highly recommend Falen's support in finding the best insurance option for your family."
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Don Roberts

June 25, 2025

5  out of  5
rating by Don Roberts
"Aaron was very professional and prompt in getting back to me. I highly recommend!!!"
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Susan Martinez

June 19, 2025

5  out of  5
rating by Susan Martinez
"Falen and Sam were amazing to work with during our claim. The whole process was made easy from getting the insurance to unfortunately having to file a claim, to then end. Everyone was so kind and constantly checking up on us to make sure we had everything we needed. I have never experienced such professionalism and kindness especially being the one having to file."
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Donna Stedman

June 14, 2025

5  out of  5
rating by Donna Stedman
"Does life ever hit the fan and you find yourself scrambling for a solution at the last minute? That is what happened to me when the corporation at State Farm decided unexpectedly to cancel my car insurance because of something another driver did on my past policies that had never actually driven my now car. I will be forever grateful for Chris going to bat for me with their corporation to fix the problem which ended in what felt like a miracle at the last minute. He is truly the kind of insurance agent you want to have in your corner when life happens. Just sayin . . ."
We responded:
"Donna, thank you so much for your heartfelt review. Samantha and I were able to work closely with our operations partners at State Farm to secure an exception and resolve the cancellation. It means the world to know you felt supported- we're always here to go to bat for you when life throws a curveball! "
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Cortni Peters

June 13, 2025

5  out of  5
rating by Cortni Peters
"I recently called to get my auto policy changed via the new vehicle we acquired and Samantha did such a wonderful job working around my work schedule to get this taken care of!"
We responded:
"Thank you for sharing your 5-star experience and great to hear you saved money on your auto insurance. We look forward to a promising business relationship- welcome to the Chris Alba State Farm agency. "
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karla martinez

June 12, 2025

5  out of  5
rating by karla martinez
"Aaron was amazing ! Professional ,he finds best plan individualized to your needs, and is so knowledgeable. I SWITCHED TO state farm ,after being with Geico on the first time I spoke to him on the phone . THIS IS HOW A COSTUMER NEEDS TO BE TREATED!!!!super recommend Aaron and made sure he got his team involved .very happy costumer 😊"
We responded:
"Karla, thank you for the wonderful review! We're thrilled to hear how Aaron's professionalism and personalized approach made such a strong impression. Your satisfaction is very important to us, and we're grateful to have earned your trust- welcome to the Chris Alba State Farm family! "
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Gary Whitlock

June 11, 2025

5  out of  5
rating by Gary Whitlock
"Samantha has done an outstanding job following up on issues and communicating on the status of a claim. Responsive, thoughtful and nice. Thanks!!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Samantha provided you with excellent service and effective communication regarding your claim. Helping our customers through the claim process is important to our State Farm agency, and your feedback is greatly appreciated!"
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Eric Blanco

May 31, 2025

5  out of  5
rating by Eric Blanco
"⭐⭐⭐⭐⭐ As a local business owner, it’s refreshing to work with someone as professional and dependable as Chris Alba and his team at State Farm. At Dry Guys Water Damage Solutions LLC, we know the importance of quick, reliable service when disaster strikes—and Chris operates with that same level of urgency and care. From business insurance to personal coverage, Chris has always taken the time to explain our options, tailor plans to our needs, and follow up without being pushy. His office runs smoothly, and every team member we’ve interacted with has been friendly, knowledgeable, and genuinely interested in helping. If you’re looking for a trustworthy insurance agent who understands the needs of both homeowners and business owners, Chris Alba is your guy. We can’t recommend him highly enough! — The Dry Guys Team Dry Guys Water Damage Solutions LLC"
We responded:
"Eric, thank you for the generous review and for the trust you've placed in our team. As a fellow local business owner, your words mean a great deal- especially coming from someone who understands the importance of responsiveness and reliability. We value our partnership with Dry Guys and look forward to continuing to serve you with the same level of care and commitment you provide your own clients. "
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Connor Heaton

May 31, 2025

5  out of  5
rating by Connor Heaton
"Falen has been my go to insurance agent for quite a while because, as a realtor, I'm only as good as the people I can recommend and its always a reflection of my service and standards. Falen with Chris Alba State Farm has not only exceeded my expectations but has earned me 4 seperate calls from seperate clients just to discuss how professional and detailed my insurance agent was. I have never met an agent who could accurately translate insurance to English the way she can, and I'll continue to have her as my first call for all things insurance for the foreseeable future."
We responded:
"Connor, thank you so much for your thoughtful review and for the trust you've placed in Falen and our agency. We're honored to be part of your network and thrilled to hear how her professionalism and clear communication have positively impacted your clients. Your continued support means the world to us! "
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Daniel Ramsour

May 28, 2025

5  out of  5
rating by Daniel Ramsour
"Solid Performer. Never once left me blind. Worked all issues thoroughly until my issue was completed. Very Satisfying knowing service like this. ROCK SOLID. Thx"
We responded:
"Daniel, thank you for your 5-star review and kind words! We're thrilled to hear that Cecilia provided such dependable and thorough service- she truly cares about making sure everything is done right. We appreciate your trust and are grateful to have you as part of our State Farm family! "
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koorosh ahmadi

May 19, 2025

5  out of  5
rating by koorosh ahmadi
"Outstanding Service and Peace of Mind! I’ve had the pleasure of working with Aaron Furrow, and I can confidently say he is the best insurance agent I’ve ever worked with. From day one, he made the entire process smooth, easy to understand, and tailored exactly to my needs. Whether it was answering questions promptly, finding the best coverage options, or just checking in to make sure everything was running smoothly, Aaron went above and beyond. I highly recommend Aaron to anyone looking for top-notch service and true peace of mind when it comes to insurance."
We responded:
"Thank you so much for your kind words of recommendation! We're thrilled to hear that Aaron provided you with outstanding service and true peace of mind. He genuinely cares about each customer, and it means a lot to know his dedication made a difference for you. "
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Jeff Lentini

April 30, 2025

5  out of  5
rating by Jeff Lentini
"Very pleasant experience with this agency.They were very professional and very thorough in explaining the coverages. Also, saved me money with better coverage."
We responded:
"Thank you for the feedback! We're so glad you had a pleasant experience with Aaron and that we could help you get better coverage while saving money. Providing clear explanations and personalized service is always our goal- thanks for trusting us with your insurance needs! "
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Ethan Prak

April 30, 2025

5  out of  5
rating by Ethan Prak
"Ms. Falen is the most amazing insurance agent I have ever met. Friendly, easy to talk to, and so very helpful. Most insurance agents suck at giving you any information and explaining things. Ms. Falen explained everything and has all the best intentions for your wallet! She’s a real one"
We responded:
"Thank you for sharing such an awesome review! We couldn't agree more- Falen truly is one of a kind. Her heart for helping others and ability to break things down clearly is what makes her such a valuable part of our team. We're grateful to have her, and even more grateful for customers like you!"
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Concetta Diglio

April 17, 2025

5  out of  5
rating by Concetta Diglio
"Is a great pleasure to speak to Cecilia as she is always provide outstanding customer services. Very friendly and professional."
We responded:
"Thank you for your kind words! We're so glad to hear that Cecilia consistently provides you with outstanding service. Her friendly and professional approach truly reflects what we strive for at our agency. "
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kim frazier

April 10, 2025

5  out of  5
rating by kim frazier
"Thank you Falen and Samantha for making the changes in policies so easy today. They were very clear in explaining possible changes and very efficient in making all the paperwork so easy."
We responded:
"Thank you for the kind words! We're thrilled to hear that Falen and Samantha made the process smooth and easy for you. Clear communication and efficiency are top priorities for our agency team, and it's great to know they delivered that experience. We truly appreciate you choosing our agency! "
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gisbeth barber

April 6, 2025

5  out of  5
rating by gisbeth barber
"Cecilia fue muy amable y ayudó con todas las dudas que tenía para contratar un seguro que fuera acorde a mis necesidades , la recomiendo mucho"
We responded:
"¡Gracias por tomarte el tiempo de compartir tu experiencia! Nos alegra mucho saber que Cecilia fue amable y pudo ayudarte con todas tus preguntas sobre tu seguro. Nuestro objetivo es siempre ofrecer un servicio personalizado que se adapte a las necesidades de nuestros clientes. ¡Agradecemos tu recomendación y estamos aquí para lo que necesites!"
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Steve Tawzer

April 3, 2025

5  out of  5
rating by Steve Tawzer
"Aaron Furrow, Very Professional at his job."
We responded:
"Thank you for your kind words about Aaron! We're proud to have him on our team and glad to hear he provided you with professional service. Let us know if there's anything else we can assist you with! "
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Anthony Bologna

March 24, 2025

5  out of  5
rating by Anthony Bologna
"Agent - Aaron wasted no time to get me quotes, extremely please with this agent and the agency overall service! Thank you!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Aaron provided you with prompt and excellent service. Our team at Chris Alba State Farm is always here to help with your insurance needs. We appreciate your support and look forward to serving you in the future! "
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Chris Lott

March 21, 2025

1  out of  5
rating by Chris Lott
"Unsolicited spam calls multiple times a week but won't leave a voicemail."
We responded:
"Thank you for your feedback. We truly apologize if our outreach has been an inconvenience. Our goal is always to connect with our community in a helpful and professional way, never to be a disruption. We have a dedicated team, including a hardworking high school intern gaining valuable experience, who is learning the importance of clear communication and great customer service. We have removed you from our call list. If you have any further concerns or suggestions, please feel free to reach me directly at 281-681-2004. Wishing you the best! "
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Meagan Garrett

March 20, 2025

5  out of  5
rating by Meagan Garrett
"Falen is amazing! I've known her as a fellow agent for the last 3yrs. I came to her to quote my auto and renter's insurance as I am no longer am insurance broker looking after my policies. SF was able to save me about $60/m vs Progressive renewal offer."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Falen provided you with such a great experience. She is truly amazing at what she does, and we're lucky to have her on our agency team! Saving you $60 a month while ensuring you have quality coverage is exactly what we strive for. If you ever need anything, we're always here to help. Welcome to the Chris Alba State Farm family! "
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Kelly Devous

March 20, 2025

5  out of  5
rating by Kelly Devous
"Great communication and follow up with my policy and changes to lifestyle! Very nice and relatable staff and best experience talking with an insurance company and agents I have had!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Falen and Will. Great communication, reliability, and personalized service are what we strive for, and it means a lot to know we're making a difference. If you ever need anything, we're always here to help! "
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Angi Foster

March 17, 2025

5  out of  5
rating by Angi Foster
"Samantha is the best agent. Communication and responsiveness is so fantastic. She has always served us so well and advised so wonderfully to ensure we are getting the best value and coverage for our money. The entire staff at Chris Alba is on point! And so nice! Highly recommend reaching out to Samantha if you have questions or need a quote, she will take amazing care of you! We will be lifelong clients for sure!"
We responded:
"Angi, thank you for your incredible review! We're so happy to hear that Samantha has provided you with outstanding service and guidance to ensure you get the best coverage. Our entire Agency team truly appreciates your support, and we're honored to have you as lifelong clients!"
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fabiola galindez

March 16, 2025

5  out of  5
rating by fabiola galindez
"Thank you for the amazing Customer Services. Falen really takes care of my requests on time. She Listened and looking a good option for my car Insurance, it’s something that I appreciate so much. Also, She remembered my birthday, I received a great call. They are exceptional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Falen provided you with exceptional service and took the time to make your experience special. We appreciate your trust in our agency and look forward to continuing to serve you! "
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Maksym Kulik

March 10, 2025

5  out of  5
rating by Maksym Kulik
"Was referred to this firm by a relative, after Moving from Florida, I didn't even know that insurance service could be pleasant. Kristina assisted me and I had everything prepared for me in minutes. Splendid"
We responded:
"Thank you for your wonderful review! We're so glad Kristina made your experience smooth and enjoyable- insurance should be hassle-free! Welcome to the Chris Alba State Farm family, and we're here whenever you need us! "
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Marla Hill

March 8, 2025

5  out of  5
rating by Marla Hill
"I had a very positive and pleasant experience with Aaron Furrow. It started with a call from him wishing me happy birthday and before I knew it I transferred both my homeowners and auto policies back to State Farm (from several years ago). My new rates are so much better than what I was previously paying and I’m now back with a well known reputable company. I’m very pleased ….. and all because I answered my phone, which I usually don’t do. Great customer service!!"
We responded:
"Marla, thank you for sharing your experience with the Google Nation! We're so glad Aaron was able to reconnect with you and provide the service and savings you deserve. It's great to have you back with State Farm, and we appreciate your trust in us. If you ever need anything, we're always here to help! "