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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ronnie Moore

November 13, 2024

5  out of  5
rating by Ronnie Moore
"I had a great experience with this agency and they were always available to answer any questions I had. I know I made a nuisance of myself but she answered all my questions and was very nice to me while doing it !!!!"
We responded:
"Thank you, Ronnie, for sharing your experience! I'm happy to hear that Samantha was able to assist you with patience and care. We're always here to help, and we appreciate the feedback. "
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Lilly Williams

November 12, 2024

5  out of  5
rating by Lilly Williams
"Falen is THE best agent! She's so sweet and takes her time to get to know her clients to find the best policy for them. Thank you so much for everything!!"
We responded:
"Lilly, thank you for the kind words and 5-star review! I'm pleased to hear that Falen's dedication and personalized care made a positive impact on your experience. Thank you for being part of the Chris Alba State Farm Insurance family! "
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Laura M

November 3, 2024

5  out of  5
rating by Laura M
"I am grateful for the exceptional service provided by Falen. She is a highly professional and compassionate agent who handled our complex insurance policy involving five vehicles with remarkable expertise. Falen ensured that we had comprehensive coverage tailored to our unique needs and lifestyle. She took the time to explain each step in detail, ensuring we understood not just what we wanted, but what was necessary for thorough protection. Her knowledge instilled great confidence, and I would gladly recommend her to anyone seeking reliable insurance guidance. With Falen, you can trust that she will never compromise on quality or integrity in her work."
We responded:
"Laura, thank you for sharing your 5-star experience with the Google Nation! I'm thrilled that Falen's professionalism and dedication made a complex process feel clear and reassuring. Knowing you feel confident in your coverage and trust Falen's guidance means so much to us, and we appreciate your recommendation. "
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Lela Shaw

October 31, 2024

5  out of  5
rating by Lela Shaw
"Had a great experience changing car and home insurance to State Farm. Falen was extremely knowledgeable, taking the time to thoroughly explain each policy in detail. She went over and beyond to ensure I got the best option , even comparing policies from other insurance providers. Choosing this company has been a great decision thanks to their professionalism and excellent rates."
We responded:
"Lela, thank you for choosing Chris Alba State Farm Insurance! I'm so glad to hear that Falen's expertise and dedication made your experience a positive one. Providing you with the best options and service is always our goal, and we're grateful to have you with us. "
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Cynthia Ellen Lopez

October 29, 2024

5  out of  5
rating by Cynthia Ellen Lopez
"I highly recommend Kristina Alba here in Las Cruces. I am in the process of buying a new home near Mesilla and she beat USAA in coverage and payment! I was shocked! I had her look at my entire portfilio and she was able to get me a better deal on two vehicles and two short term rentals that I own! She took the initiative and put everything together and explained the difference and the savings and it was a NO BRAINER!!"
We responded:
"Cynthia, thank you so much for your glowing review and recommendation! It's great to hear that Kristina was able to secure you better coverage and savings on your new home, vehicles, and rentals. Our agency is grateful for the opportunity to serve you and make your experience a no-brainer! "
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Steven Farlee

October 25, 2024

3  out of  5
rating by Steven Farlee
"I am going to say that it has been a whirl of time these three weeks since I moved over to State Farm. Mostly helpful in what I need while trying to gather more business themselves. Some things requested were done too soon."
We responded:
"Stephen, thank you for your honest feedback and the opportunity to discuss your review. I understand that you don't typically give five-star ratings. I also appreciate your perspective on wanting to ensure consistent, long-term service. We look forward to supporting you every step of the way and demonstrating the quality and dedication you expect from us. "
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Ernest Banegas

October 25, 2024

5  out of  5
rating by Ernest Banegas
"Kris wrote all of my insurance business. She properly explained my coverages. She did so well that I sent my mother and father to her and she wrote all of their business as well. Thank you Ms. Kris!!"
We responded:
"Ernest, thank you for choosing Chris Alba State Farm Insurance and for trusting Kristina with both your and your family's insurance needs! I'm delighted to hear she provided clear explanations and excellent service that you felt confident recommending to your parents. I appreciate your loyalty and look forward to continuing to serve you and your family! "
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Chris carrillo

October 25, 2024

5  out of  5
rating by Chris carrillo
"My old insurance was expiring and I was in a rush to find new insurance that wasn’t too much higher than the one before. I contacted Kris and she got me the same if not better coverage for the same amount. I had a couple other quotes from different companies and they were all more expensive. I appreciate the work she did for me and my family."
We responded:
"Chris, I'm pleased to hear that Kristina was able to help you find quality coverage at a competitive rate just when you needed it! Kristina is dedicated to making sure our clients get the best possible options without breaking the bank. Thank you for trusting the Chris Alba State Farm agency with your family's insurance needs! "
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Penny Payne

October 25, 2024

5  out of  5
rating by Penny Payne
"Kristina was excellent! She took extra time to help me understand things. Great service!! Good prices too. Highly recommend."
We responded:
"I'm so glad to hear that Kristina made your experience a positive one! Taking the time to make sure everything is clear and easy to understand is something we strive for. Thank you for your recommendation, and I'm delighted you found both our service and prices to your satisfaction!"
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Meridith Jones

October 10, 2024

5  out of  5
rating by Meridith Jones
"I can’t believe I’m writing to say how happy I am with my new home and auto insurance policy! I had been with my previous insurance company for 25 years and happily switched to Chris Alba State Farm after a conversation with Will where he provided me with a better policy at a better rate than I had. Will was very responsive to my questions and a pleasure to speak with."
We responded:
"Meredith, thank you so much for your kind words and five-star review! I'm very pleased you had such a great experience with Will and happy to have you as part of the Chris Alba State Farm family. We work hard to provide the best coverage at a competitive rate, ensuring our customers feel secure and valued. "
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Anjelica Crawford

October 4, 2024

5  out of  5
rating by Anjelica Crawford
"Falen was very helpful and took her time to ensure i understood my options."
We responded:
"Thank you for your 5-star review! Falen is so good at taking her time to educate and present options- your satisfaction is a top priority at the Chris Alba State Farm agency! "
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Diana Guzmán

October 1, 2024

5  out of  5
rating by Diana Guzmán
"Amazing service! Thank you to Ms. Cecilia, she gave me amazing and important information and astonishing service in spanish."
We responded:
"Thank you for your review and kind words! I'm happy to hear that Cecilia provided you with exceptional service and important information in Spanish- your satisfaction is our priority! "
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KIMBERLY WITCHER

October 1, 2024

5  out of  5
rating by KIMBERLY WITCHER
"Falen was a huge help when changing my car and home insurance. She went through everything line by line answering all my questions throughly. It's the first time I've felt comfortable about my insurance company and getting the coverage that works for us."
We responded:
"Thank you for your 5-star review! I'm pleased to hear Falen was able to walk you through everything and make you feel comfortable with your auto and home insurance coverage- it's exactly what we aim for with each of our clients. "
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Scott Zbylot

September 30, 2024

5  out of  5
rating by Scott Zbylot
"The very best in the insurance business. They go the extra mile for every one of their customers. No one has ever looked at my insurance needs as thoroughly as Falen did, which saved me money while getting me 5x the coverage on auto and 2x on my home."
We responded:
"Thank you for the kind words! Love that Falen could help you save money while significantly increasing your coverage- it's our goal at Chris Alba State Farm to go the extra mile for every customer! "
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Stefanie Baker

September 30, 2024

5  out of  5
rating by Stefanie Baker
"My insurance rep, Falen was a delight to work with. With her assistance and open communication we were able to go over all my options for coverage and still be able to meet my financial needs as well. If you are in need of coverage, reach out to her and her office, I'm sure you won't be disappointed."
We responded:
"Thank you for your feedback and 5-star review! I'm happy to hear that Falen provided excellent service and helped you find the right coverage while staying within your budget. We're always here to assist, and we appreciate your recommendation! "
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Tyrone Adams

September 13, 2024

5  out of  5
rating by Tyrone Adams
"Falen Demita is the BEST insurance agent I have come across in my 30 plus years of purchasing insurance!! I am amazed on the care, attention and knowledge she has and willing to share when considering the needs of her clients. I 100% would recommend her to all my friends, family and anyone looking to purchase auto, home, life…. or any insurance needs. I forgot to mention her kind and bubbly attitude was definitely a pleasure!!!"
We responded:
"Thank you for your wonderful review! I'm thrilled to hear about your positive experience with Falen. Her dedication to providing personalized care, attention, and knowledge truly sets her apart, and I'm glad that it made such an impact. Your recommendation means a lot to us, and I'll be sure to share your kind words with Falen. If you or your friends and family need anything in the future, she's always ready to help- bubbly attitude and all! "
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Daniel Wells

September 11, 2024

5  out of  5
rating by Daniel Wells
"My family and I have had Chris, Kristina, and the Alba Family as a State Farm Agent for as long as I can remember in New Mexico and Texas. They will always go the extra mile for their customers and the customer service is unmatched. They are reliable, honest and operate with integrity. Highly recommend working with Chris Alba and his team to make sure your family is covered."
We responded:
"Thank you so much for your heartfelt review! We are incredibly grateful for your loyalty over the years, both in New Mexico and Texas. It means the world to us that you value the care and service we provide. Going the extra mile for our customers is what we strive for at the Chris Alba State Farm Agency. If there's anything else we can do for you, please don't hesitate to reach out! "
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K Mitch

August 30, 2024

5  out of  5
rating by K Mitch
"Called them to go over some questions I had on my coverage and last bill. Kristina was a huge help! Highly recommended"
We responded:
"Thank you for the 5-star review! I'm pleased to hear that Kristina was able to assist you with your coverage and billing questions. We strive to provide excellent service, and it's great to know she made a positive impact. Don't hesitate to call if you ever need further assistance! "
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Aaron Stoddard

August 28, 2024

5  out of  5
rating by Aaron Stoddard
"Kristina Alba has been great to work with. She has been excellent helping with all my questions and insurance needs. Thank you, Kristina and Chris Alba!"
We responded:
"I'm so glad to hear about your positive experience with Kristina! Providing excellent service and addressing all your insurance needs is what we aim for each day. Thank you for choosing the Chris Alba State Farm agency. We appreciate your trust and look forward to continuing to support you in the future! "
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Lissette Fruge

August 28, 2024

5  out of  5
rating by Lissette Fruge
"Outstanding service. Timely, all my questions were answered. Such friendly approach. Thank you so much!"
We responded:
"Thank you for your feedback! I'm delighted to hear that you experienced outstanding service and that all your questions were answered promptly. Thank you for choosing Chris Alba State Farm- we're here whenever you need us! "
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Chris Criswell

August 27, 2024

5  out of  5
rating by Chris Criswell
"We have worked with Chris Alba State Farm on multiple occasions. Chris, Falin, Amber, et. al, are in a league of their own in customer service and integrity. I highly recommend giving them an opportunity to quote any coverage you may need for auto, home, life, commercial."
We responded:
"Chris, thank you so much for your generous review and for recognizing the efforts of our agency team! We are all dedicated to providing exceptional customer service and upholding the highest standards of integrity. We're thrilled to have earned your trust over multiple occasions and truly appreciate your recommendation. It's an honor to serve your insurance needs! "
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Niviah Brown

August 27, 2024

5  out of  5
rating by Niviah Brown
"They’re very nice and helpful. And always get the job done when needed. 😊"
We responded:
"Nivah, I'm pleased to hear you've found our team to be nice and helpful. We work hard to provide dependable service as a top priority and we're grateful for your trust in our agency! "
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Jeremiah Jasso

August 23, 2024

5  out of  5
rating by Jeremiah Jasso
"97% of the time, I absolutely dread talking on the phone and especially about things that in the moment seem unimportant. Falen, however, made me glad that the 3% of me answered the phone. She was very knowledgeable and straight-forward in what the call was for, but mixed it in a kind-hearted and sincere way that didn't feel forced or like you were "just another client". You can tell she has passion for what she does and it is contagious. I ended the phone call with a smile on my face because she made something like "Life Insurance" seem simple while also getting you to understand the details as well. Overall the interaction felt like the kind you would have with a close family member or friend and that is very hard to come by especially over the phone. I am thankful for her help and answering all the questions/concerns I had no matter how small or dumb they may have been. Falen is a 10/10 person who lives out the motto she's set out for her self "Choose Joy Always!"."
We responded:
"Thank you so much for taking the time to leave this thoughtful review! I'm thrilled to hear Falen made such a positive impression and that her genuine approach turned a usually dreaded phone call into a pleasant experience. It's clear that her passion for helping others and making complex topics simple truly shines through. I'll be sure to pass along your review to her. At the Chris Alba State Farm agency, we're grateful to have Falen as part of our team, and even more thankful to have clients like you who appreciate our commitment to providing service with sincerity and joy!"
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Grace D

August 21, 2024

5  out of  5
rating by Grace D
"The State Farm insurance in this sawdust road location Chris alba office is a absolutely fantastic amazing office that I’ve ever found , me and my boyfriend are so glad to find this place , Cecilia is absolutely amazing , she is super friendly and had been so patiently answer every little detail question me and my boyfriend asked , she is also had been so diligently helped me a lot with my home insurance , my boyfriend is so happy that he got a better deal of vehicle insurance rate than any other vehicle insurance , thanks Cecilia , sincerely appreciated . We’re gonna stay with this location office for long time."
We responded:
"Grace, thank you for your 5-star review! I'm so pleased to hear that you and your boyfriend had such a positive experience with our agency. Cecilia is truly a gem, and we're glad she was able to provide the patience, knowledge, and support you both needed. It's great to hear that you found the right coverage for your home and a great rate for your auto insurance. I'm honored that you've chosen to stay with our office, and we look forward to serving you for many years to come!"
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Tim Bates

August 13, 2024

5  out of  5
rating by Tim Bates
"If you haven’t met Chris you are missing out. He is an amazing person with an huge heart and fair business owner. He connected me with Falen last week to compare my current policies. She was incredibly helpful and really took the time to educate me on my options across all planes. I would absolutely recommend Chris Alba State Farm to my friends and family."
We responded:
"Tim, thank you so much for your kind words and thoughtful review! It's great to hear that you had such a positive experience with Falen. Our agency team is committed to providing great service which includes understanding needs and pairing this with the best possible price. I truly appreciate your trust and recommendation, and we're always here to assist you, your friends, and your family. "